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Get in touch

Use the form to quickly send us a message, and we’ll answer your questions as soon as possible, usually within 12 hours on business days.

Alternative ways to contact us:

mailbox@audionauts.co

m.me/406137039856319

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Privacy policy

This Privacy Policy describes how Audionauts (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website audionauts.co (the “Site”), submit an order, sign up for our newsletter, or contact us through the Site.

Data collection

We collect information about you in the following ways:

  • When you visit our Site: We collect information about your device and browsing activity, such as your IP address, browser type, operating system, referral pages/exit pages, date/time stamp, and clickstream data.
  • When you submit an order: We collect information you provide to complete your order, such as your name, email address, podcast title, and any submitted information or files related to your podcast editing request.
  • When you sign up for our newsletter: We collect your email address to send you newsletters with updates and promotions.
  • When you contact us: We collect information you provide when you contact us through our website, such as your name, email address, and the content of your message.
Data usage

We use the information we collect for the following purposes:

  • To contact you and provide you with podcast editing services.
  • To fulfill your orders and send you related information.
  • To send you newsletters (if you subscribe).
  • To improve our website and services.
  • To analyze how you use our website.
Data retention

We will retain your files for 30 days after editing job is completed in case you need revisions. After 30 days, your files will be permanently deleted.

Payment processing

We use PayPal to process payments. Your payment information is collected and governed by PayPal’s Privacy Policy which can be found here: https://www.paypal.com/us/legalhub/privacy-full

Analytics

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement

Data sharing

We will not share your data with any third party except for those necessary to fulfill your order (e.g., payment processor) or as required by law.

Data security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website or internet transmission is completely secure. We cannot guarantee the security of your personal information transmitted to our Site.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the Privacy Policy on this page.

Contact us

If you have any questions about this Privacy Policy, please contact us by email at mailbox@audionauts.co

Effective date: Nov 16 2024